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Effective Business Communication Skills for

Scientific and Technical Professionals

quick enroll sample 3 Course: SFS022 Price: ¥8,850    
Duration: 2 Days   PDU:14 Check Schedule and Location
Overview
Communicating your idea or message effectively is critical in any business environment. Flatter, more collaborative organizational structures, combined with the pressure to translate innovative ideas into action quickly, are increasing the need by technical professionals to expand their repertoire of communication and managerial skills. The global financial crisis and regulations will demand for stronger communication solutions. A lot more is expected from employees and employers, where the right methods of business communication can decrease any further setbacks of the project or technical activity they are involved in, or help immensely in sustaining progress, especially when working in teams.
This workshop provides the techniques and language structures to communicate either prepared or spontaneously with clarity, confidence and impact in a variety of situations. It ensures that ideas are presented in ways that will be understood and remembered and that you can respond quickly in challenging situations.
Course objectives
  • Identify the type of idea and its’ purpose and identify the best approach to communicate these ideas;
  • Understand how to communicate ideas and/or message in a logical, structured and coherent way;
  • Learn to express ideas and/or message in a persuasive and convincing manner with appropriate reasoning and argument;
  • Handle hostile situations with ease and confidence;
  • Expand the range of appropriate language structures and communication techniques for confident speaking;
  • Participate more actively in a variety of business scenarios such as meetings, round-the-table discussions
Methodology
The program combines the unique formula of language and skills. Learning methods include:
  • Language and skills practice activities
  • Discussion and brainstorming activities
  • Lecture
  • Role-plays and case-study scenarios
  • Short group and individual presentations
  • Peer and trainer critique and feedback
Course Outline
Day 1
0900 – 0915 Introduction and Setting Course Objectives
0915 - 1030
  • Today's Communication Realities
    • Characteristics of Scientific and Technical Professionals
    • Increase Visibility and Influence Creates Complex Communication Challenges
    • Six Critical Communication Realities for Technical Professionals
  • Building the Bridge of Effective Communication
    • The 2 Critical Components in Effective Communication
    • Building an Effective Communication Bridge
    • Knowing your Communication Characteristics
    • Effective use of the Communication Model
    • Preparing Yourself to Communicate
1030 – 1045 Break
1045 – 1230
  • Influencing How Your Communication is Received
    • The Receiver's Ability
    • The Receiver's Willingness
    • The Receiver's Accurate Comprehension
    • Checking for Comprehension of Communication
  • Giving and Receiving Criticism
    • Packaging Your Criticisms Effectively
    • Case Studies
    • Receiving Criticism
    • Self Assessment of Giving and Receiving Criticisms
1230 – 1330 Lunch
1330 – 1430
  • Communicating with Your Boss
    • Aligning Goals and Objectives
    • Communicating Tactfully with Your Boss
    • Communicating Operating Plans
    • Making the most when Communicating with Your Boss
  • Communicating Technical Information to Nontechnical People
    • How to use Analogies Effectively
    • Limit Your Message to "Need-to-Know" Information
    • Display Your Thinking Visually
    • Involve the Listeners
    • Manage the Intimidation
    • Structure Your Message Effectively
    • Avoid Projecting Opinion as Fact
    • Helping Non-Technical People Making Sound Technical Decisions
1445 – 1500 Break
1500 - 1650
  • The Challenges of Effective Listening
    • Listening Skill Assessment
    • Listening Styles
    • The 12 Characteristics of Effective Listening
    • Workshop: How Good a Listener are You?
  • Developing Effective Listening Skills
    • The 6 Communication Realities
    • The 5 Steps to Effective Listening
Day 2
0900 – 0915 Review Day 1 Learning
0915 - 1030
  • Dealing with Customers and Funding Sources
    • The 4 Realities of Dealing with Customers and Sponsors
    • The 5 Causes of Customers and Sponsor Dissatisfaction
    • The Critical Communication Areas
  • Communicating Effectively in Environments of Change
    • Communicating Effectively as a Change Driver
    • Communicating Effectively When Change is Imposed
1030 – 1045 Break
1045 - 1230
  • Effective Communication in Meetings
    • Aligning Your Communication with the Meeting Objective
    • Guidelines for Communication in Meetings
    • How to Lead an Effective Meeting
  • Communication Skills for Managers
    • Communication and Motivation
    • Leadership and Conflict Management
    • Essential Coaching Skills
1230 – 1330 Lunch
1330 – 1430
  • Power Presentation Skills
    • How to Structure a Presentation
    • How People Think Visually
    • Workshop: Power Presentation
1430 – 1445 Break
1445 – 1645
  • Effective Business Email writing skills
    • Why less is beautiful
    • Writing for maximum impact
    • Using the C-L-E-A-R behavioral model
    • Anatomy of a Clear Email
    • Effective email workshop
1645 – 1700 Closing and Action Plan
 

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Soft skills-Customer Comments

“One of the best course I have attended. ” Helen Liu, VP of Human Resource, Adfaith Beijing, China.

“Two thumbs up! I recommend anyone who runs project should take this course.” Jude Lee, System Architect, Hong Kong Jockey Club.

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