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ITIL V3 Foundation Certification Course

 quick enroll sample 3 Course: ITL003 Price: ¥6,500
Duration: 3 Days   PDU:21
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Course Description

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  This exam preparation course provides comprehensive coverage of Foundation concepts within the IT Infrastructure Library (ITIL) v3.  Through lecture and practice exam questions participants explore the concepts of good practice in IT Service Management based on the ITIL v3 Framework.
  • Know the key concepts in IT service management, be able to prepare and take the ITIL v3 Foundation Certification Exam
  • Identify opportunities to develop IT processes using ITIL v3
  • Interact with IT teams using ITIL terminology and concepts
  • Explore the components of Service Management processes
  • Recognize the importance of IT and business integration
  • Explain the benefits of Continual Service Improvement to the organization


Course Benefits

The IT Infrastructure Library (ITIL) v3 is the current version of the most widely adopted best practice framework for IT management. Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organization. In this course, you take the ITIL v3 Foundation Certification Exam on the final day of class. The unique structure and format of this course follows the guidelines of the testing body and provides comprehensive coverage of the ITIL v3 Foundation Certification Exam topics.

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Suitable for

IT professionals interested in understanding the content and concepts of the new ITIL v3.  The course is designed for:

  • Ÿ          Executives and key stakeholders
  • Ÿ   Process owners and managers
  • Ÿ   Senior technical and operational staffs
  • Ÿ   IT professionals and consultants
  • Ÿ   IT customers

Workshop Course

Attendees gain knowledge of the Service Lifecycle and the integration of IT and the business need through ITIL v3. Workshops include:

  • Exploring ITIL principles to reduce hardware failure
  • Leveraging ITIL processes for software deployment
  • Enhancing competitive advantage with ITIL Service Strategies
  • Increasing organizational value with ITIL contributions
  • Generating efficient audits through ITIL maturity
  • Daily exam practice and review sessions
  • Taking the ITIL v3 Foundation Certification

Program Meterial

Apollo v3 Foundation Training program includes program materials and reference documentation:

  • Ÿ          Program slide presentation
  •    Exam study guide
  • Ÿ   Sample exam questions and answers

Exam Format

  • One hour duration
  • 40 questions
  • 26 correct answers are required to pass
  • Close
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  • All training materials
  • Exam prep questions
  • Exam simulator




PRINCE2/P3O/ITIL-the facilitator

Eric Tran
Seven years experiences in IT. Proficient skills in project management, global solutions design and gathering and analysis information.
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