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ITIL V3 Expert Certification Course

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ITIL V3 Expert

  This course is ITIL v3 Expect modules related to the "Service Life Cycle" including the Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement courses for the exam certification. This course is based on the V3 Service Life Cycle, with the introduction of nomenclature, process flow, structure, roles, functions and activities. The introduction of ITIL best practice and be able to direct and enhance user daily IT services.
ITIL Expert contains 5 courses, each course is a 4 days study and exam. Upon passing all 5 exams the candidate will receive the ITIL Service Life Cycle module certification and badge, and be able to apply for the Service Expert qualification.

ITIL expert

ITIL Expert Certification Courses:

Course Benefits:

  • A comprehensive understanding of the process, roles and responsibilities relationships
  • Extensive study of the Service Life Cycle phases activities, functions and methods, including work flow roles and responsibilities
  • Be able to apply ITIL v3 concept and extract the essence
  • Be able to understand the concept of the structure and components, differentiate the course and effect
  • Obtain the ITIL v3 intermediate certification, obtain credits for the ITIL v3 Expert certification

Suitable for:

  • CIO, IT directors, IT Manager, IT planners and designers, IT supervisors, IT support /operation managers
  • Anyone who wish to understand ITIL v3 Service Life Cycle in details and how it can be used to enhance IT Service Quality within an organization
  • Already using ITIL in the organization, responsible for promoting and continuously improve the IT service professionals
  • Anyone who wants to get qualified for the ITIL Expert level.


  • 2 years or more IT work experience
  • Process a valid ITIL V3 foundation certification holder, or ITIL v2 foundation certificate with the v3 foundation bridge qualification
  • Candidate will have completed reading the 5 ITIL core publications
  • Candidate should plan to use at least 21 hours per course study.

Course Contents:

Service Strategy
  • Service Strategy Principle
  • Defining the Service and the Market Space
  • Implementation Strategy Evaluation
  • Financial Management
  • Demand Management
  • Driving Service Strategy to Service Lifecycle
  • Key Successful Factors and Risks
  • Exam prep exercise
  • Exam Simulation
Service Design
  • Management and Service Control Design Activities
  • Management and Application Design Concept, input output and activities
  • Service Design Principle and Service Design Process flow Management
  • Control and Coordination Service Design techniques related activities
  • Organization Execution and Control Service Design techniques
  • Analysis, case studies and implementation methods challenges, key successful factors and risks
  • Exam prep exercise
  • Exam simulation
Service Transition
  • Service Transition Principle
  • Management and control of all Service Transition Activities
  • Communication, commitment and organizational changes in Service Transition
  • Organization service changes
  • Control and coordination of Service Transition technique related activities
  • Analysis, case studies and implementation methods challenges, key successful factors and risks
  • Exam prep exercise
  • Exam Simulation

  Service Operation

  • Service Operation Principle
  • Service Operation Process
  • General Service Management Activities
  • Service Operation Functions
  • Service Operation technology consideration
  • Analysis, proofs and implementation methods challenges, key successful factors and risks
  • Exam prep exercise
  • Exam simulation

Continual Service Improvement

  • Continual Service Improvement principle
  • Continual Service Improvement process
  • Continual Service Improvement enhancement styles and techniques
  • Continual Service Improvement organization
  • Continual Service Improvement techniques
  • Analysis, proofs and implementation methods challenges, key successful factors and risks
  • Exam prep exercise
  • Exam simulation

Service Life Cycle Management

This course is the final course for the Service Life Cycle before getting the ITIL Expert certification. This course touches on all ITIL v3 five books core materials and especially focus on its applications, management issues, combined IT Service Management considerations including objectives, process, functions and activities. In addition, it
provides process interface relationships and supplementary industry specific application guide.

Course Benefits:

  • Complete understanding of processes and functions, roles and responsibilities relationships
  • Understanding IT Service Management in organization culture factors consideration
  • Evaluation of organization service preparation
  • Obtain ITIL V3: Managing Across the Lifecycle certificate. This is the last 5 credits required for the ITIL V3 Expert certification

Suitable for:

  • CIO, IT Manager and Directors, IT Operation Directors
  • Anyone who is involved in IT Service Management, and need to understand its concepts, process, activities and functions
  • Anyone who wants to get an in-depth exploration of ITIL V3 core Service Lifecycle in Operation and Management Issues and Solutions
  • Anyone who wishes to obtain the ITIL V3: Managing Across the Lifecycle certification or ITIL V3 Expert certification

Course Contents:

  • Course Introduction
  • IT Service Management Business and Management Issues
  • Strategic Change Management
  • IT Service Management Planning and Implementation
  • Risk Management
  • Understand organization challenges
  • Service Evaluation
  • Industry Specific Supplementary Guide and Tools
  • Exam prep exercise and exam simulation
ITIL® is a Registered Trade Mark of  AXELOS Limited. The Swirl logo™ is a Trade Mark of  AXELOS Limited.

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Include in the course

  • All training materials
  • Exam prep questions
  • Exam simulator
  • Exam fee

PRINCE2/P3O/ITIL-the facilitator

Eric Tran
Seven years experiences in IT. Proficient skills in project management, global solutions design and gathering and analysis information.
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